A.I. IN COSTA RICAN CALL CENTERS with Richard Blank

Richard Blank, an entrepreneur who moved from the northeastern U.S. to Costa Rica and found success running a call center business there. Richard discusses the challenges of moving away from home and taking risks, as well as his views on the role of technology and AI in customer service. He emphasizes the importance of maintaining the human touch and personal connections, even as technology advances. Blank also shares some of his other business ventures, like working with a musical group. Overall, the conversation explores the balance between embracing technology and preserving the personal, analog aspects of life and work.

https://youtu.be/h7Bw_PI8414?si=KI8FE_dTVOEOZSNf

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