VIDEO OF COSTA RICA'S CALL CENTER EPISODE 21

Telemarketing Script Writing for Bilingual Call Centers
Call Center nearshore script development is an art for telemarketeres and bilingual customer service agents. Many great outsourcing scripts have been created at Costa Rica’s Call Center to prepare our Central American agents to read with conviction, make the sales presentation sound sincere and move a conversation forward towards a close. Yes, some bilingual agents are born with a charming personality and natural communication skills. Even Hollywood movies glorify offshore telemarketers that sound glib on the phone and close on the first call. Our telemarketing agents are so confident in the communication tools they have been given that they smile when they dial.

Our BPO strategic rhetoric will decrease the percentage of rude hang-ups while keeping the conversation interactive and interesting for the client.

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