Buffer Boomerang Technique to adjust negative tones in sales.

The buffer boomerang technique? Mm-hmm. , I like it. It's really more of conflict management because somebody may ask you a question with a very negative tone. In fact, I'll show you the image. There's my famous buffer boomerang technique, so somebody might ask you a question with a negative tone. What I like to do is buffer the negative tone.

I like to do a name. Bring it around by saying, that's an excellent question. Repeating the question to show active listening and then sending it back as a plus two. So for an example, let's say I'm prospecting your company. I'm calling truly your va, and somebody says, What is your name? I go, Ah. Janice, I'm so glad that you asked that question.

Once again, my name is Richard Blank, and so you can almost reset the tone on something like that. People will be asking you questions and so I think instead of just answering it as a, you know, a toe to toe's office answering a question cuz you're in trouble. Sometimes you need to buffer the tone, sm

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